“Hi, my subwoofer was damaged and non-functional. Is it possible to buy a replacement subwoofer?”
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Hello Ck. I'm sorry to hear that your HW-Q990D Soundbars subwoofer has been damaged. Please give us the opportunity to assist you by contacting Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions
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