Purchased almost a year ago, paired with new 85" Samsung TV - wi-fi drops constantly, Bluetooth is delayed from video and there is no sound from rear or bass speakers - why will Samsung not replace this? Yes, I have tried many times too - how to fix? null

Question

Samsung · Accepted Answer

DG98204, Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.

If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.

1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner. 
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type). 
3. Unzip the file to create a folder with the file name. 
4. Store the created folder in a USB and then connect it to the Soundbar. 
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
  - During update, do not turn it off or remove the USB. 
  - If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
  - When the latest version is installed, no update is performed. 
  - Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off

If your soundbar fails to update or is experiencing problems, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Answer

Hopefully you aren't actually trying to run this blutooth.
The 990D. Is an 11.1.4 channel system, and by connecting it with blutooth, you just turned it into a 2.1

“Purchased almost a year ago, paired with new 85" Samsung TV - wi-fi drops constantly, Bluetooth is delayed from video and there is no sound from rear or bass speakers - why will Samsung not replace this? Yes, I have tried many times too - how to fix?”

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