Questions & Answers

Name: Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Brand: Samsung
SKU: 6570312
Price: 999.99 USD
Availability: InStock
Rating: 4.7 (307 reviews)

Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black

Model:: HW-Q990D/ZA; |
SKU:: 6570312

User rating, 4.7 out of 5 stars with 307 reviews.

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Page Showing 41-60 of 72 questions

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QuestionHow long are the power cords for rear speakers
Asked 8 months ago by Television.
- Answer Hello Television, The length of the power cords included with the HW-Q930D Soundbar, Subwoofer and each of the rear speakers are 6ft. ~ Samsung Solutions
  Answered 8 months ago by Samsung
  Answer this question
QuestionDo speaker stands for the rear speakers come with this product? If not are they available as an accessory?
Asked 9 months ago by Sally.
- Answer Not included
  Answered 8 months ago by MarkA
  Answer this question
QuestionWhat specific wall speaker mount kit do you recommend for the 990D rear speakers?
Asked 10 months ago by Traveler.
- Answer Hello Traveler, You can utilize most universal speaker mounts with your HW-Q990D Rear Speakers; here is one option at Best Buy: https://www.bestbuy.com/site/rocketfish-tilting-wall-mounts-for-most-small-speakers-5-pack-black/5149013.p?skuId=5149013.To further assist you with additional speaker wall mount options, please contact or visit your local Best Buy. ~Samsung Solutions
  Answered 10 months ago by Samsung
  Answer this question
QuestionI have a Q90R and the rear speakers don’t really play separate rear channel sound as intended when recorded. Does the 990D actually have functional rear channel speakers that work the way wired speakers would work from a surround receiver?
Asked 10 months ago by Ptony.
- Answer Yes but make sure you have a proper hdmi cable, all are not equal
  Answered 8 months ago by MarkA
  Answer this question
QuestionWhere is the best location for wireless subwoofer? Under tv? Back of room? Next to seating area?
Asked 10 months ago by Kyle.
- Answer Hi there Kyle! You will want to keep the subwoofer on the floor; we do recommend positioning it a few inches away from the front wall of the room where your soundbar is located, but the precise location will ultimately depend on what provides you with the best bass experience. ~Samsung Solutions
  Answered 10 months ago by Samsung
  Answer this question
QuestionDo I need to change any settings to convert the two rear speakers to front speakers?
Asked 10 months ago by Traveler.
- Answer Easy to do in phone app
  Answered 8 months ago by MarkA
  Answer this question
QuestionWhy does my subwoofer keep losing connection. it will keep cutting in and out. I have updated the soundbar, reset, repaired, everything... please help!!
Asked 11 months ago by Anonymous.
- Answer Hi there! The maximum transmission distance of the HW-Q990D Soundbar's wireless signal is about 32.8ft; you can place the subwoofer anywhere in your room within this distance. If you are still having issues give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions
  Answered 11 months ago by Samsung
  Answer this question
Questionwill my Resound hearing aids pair withe this sound bar
Asked 11 months ago by rich.
- Answer Hello rich, No, the soundbars can only receive Bluetooth audio and not transmit. You will need to pair the hearing aids directly to your TV. ~ Samsung Solutions
  Answered 11 months ago by Samsung
  Answer this question
QuestionCan the rear speakers be mounted on the ceiling behind us and be aimed down and forward toward our couch/seating area? What kind of power source do I need to provide for them?
Asked 11 months ago by Pepperidge.
- Answer Hello Pepperidge, Yes the Wireless Rear Speakers of the HW-Q990D Soundbar can be mounted to your ceiling and each speaker will need to be plugged into a power outlet. ~ Samsung Solutions
  Answered 11 months ago by Samsung
  Answer this question
QuestionIs this soundbar compatible with Google Cast / Chromecast Built-In? I am curious because it would be nice to cast to it like a Google Home device and to include it in their Speaker Groups
Asked 11 months ago by Brando.
- Answer Hi Brando, You can connect your devices and control everything with the HW-Q990D Soundbar that can integrate with your favorite voice assistants and smart services like Built-in Alexa, Chromecast, Airplay 2, and more. ~ Samsung Solutions
  Answered 11 months ago by Samsung
  Answer this question
QuestionSamsung Q990D 11.1.4 Dolby Atmos Soundbar. One HDMI connects my front projection TV to the Soundbar. How many additional HDMIs are their for connecting a Cable Box and a Blu Ray 4K UHD Player?
Asked 1 year ago by SaraM.
- Answer Hello SaraM! The HW-Q990D has an additional 2 HDMI in ports in addition to the 1 HDMI TV eArc port used to connect to your TV. ~ Samsung Solutions
  Answered 11 months ago by Samsung
  Answer this question
QuestionIs there a way to set delay of rear speakers? Or is there a way to adjust volume of just the rear speakers? Because I’m plugged into a Sony Tv, it appears that “Space Fit” won’t work? I have it selected but there’s no calibration or anything.
Asked 1 year ago by SpageddyLee.
- Answer Hello daryllh, To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons. Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device. Regarding SpaceFit Sound, please make sure that the microphone is not yellow (muted) if it is press that button to unmute the soundbars microphone. For SpaceFit Sound to work, it uses the soundbar's built-in microphone to calibrate the room. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions
  Answered 1 year ago by Samsung
  Answer this question
QuestionHi, my subwoofer was damaged and non-functional. Is it possible to buy a replacement subwoofer?
Asked 1 year ago by Ck.
- Answer Hello Ck. I'm sorry to hear that your HW-Q990D Soundbars subwoofer has been damaged. Please give us the opportunity to assist you by contacting Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions
  Answered 1 year ago by Samsung
  Answer this question
QuestionCan I purchase an additional subwoofer from Samsung and pair two subs to my 990-d?
Asked 1 year ago by Anonymous.
- Answer Hi there! No, you can not add an additional subwoofer to the HW-Q990D Soundbar. ~ Samsung Solutions
  Answered 1 year ago by Samsung
  Answer this question
QuestionWhat's the best way to attach 3 tvs in a media room to the Q990D and run the sound thru the system? Does the remote switch the sound from one tv to another?
Asked 1 year ago by martyksu.
- Answer You need a 4 IN/1 OUT HDMI 2.1 selector. Search for this.... HDMI 2.1 Switch 8K 60Hz 4:4:4, AVIDGRAM HDMI Switcher 4 in 1 Out with IR Remote, 4 Port 4K 120Hz Auto HDMI Selector Hub
  Answered 1 year ago by EricE
  Answer this question
QuestionCan I run 2 tvs thru the Q990D via bluetooth? How does the sound switch between the 2 tvs?
Asked 1 year ago by martyksu.
- Answer No, You want an HDMI 2.1 switch. Search for this..... HDMI 2.1 Switch 8K 60Hz 4:4:4, AVIDGRAM HDMI Switcher 4 in 1 Out with IR Remote, 4 Port 4K 120Hz Auto HDMI Selector Hub"
  Answered 1 year ago by EricE
  Answer this question
QuestionWhat are the placement recommendations for height and position for this particular models soundbar, subwoofer, and two rear speakers?
Asked 1 year ago by Manny713.
- Answer Hi Manny713. Hello! Generally, it’s advisable to position your soundbar beneath your TV. As for the subwoofer, many people prefer placing it to the side of the TV, while some opt for the back where they sit. Rear speakers are typically best positioned behind your seating area to fully appreciate the surround and Atmos effects. ~ Samsung Solutions
  Answered 1 year ago by Samsung
  Answer this question
QuestionI bought this yesterday to pair with my 85 8k Samsung but when it comes to the rear spkrs only one ever has a solid blue link light . I tried unplugged all and plugged all in with soundbar last to resync but no love. What is wrong!
Asked 1 year ago by ScottT.
- Answer Hello ScottT. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Soundbar Support at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions
  Answered 1 year ago by Samsung
  Answer this question
Questioncan i connect the rear speakers to the soundbar with a wire and not use the power cord for them?
Asked 1 year ago by dimaxer.
- Answer No
  Answered 1 year ago by Kalven
  Answer this question
QuestionPurchased almost a year ago, paired with new 85" Samsung TV - wi-fi drops constantly, Bluetooth is delayed from video and there is no sound from rear or bass speakers - why will Samsung not replace this? Yes, I have tried many times too - how to fix?
Asked 1 year ago by DG98204.
- Answer Hopefully you aren't actually trying to run this blutooth. The 990D. Is an 11.1.4 channel system, and by connecting it with blutooth, you just turned it into a 2.1
  Answered 1 year ago by Anonymous
  Answer this question

Showing 41-60 of 72 questions

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Questions & Answers

Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black

Q: QuestionHow long are the power cords for rear speakers

Q: QuestionDo speaker stands for the rear speakers come with this product? If not are they available as an accessory?

Q: QuestionWhat specific wall speaker mount kit do you recommend for the 990D rear speakers?

Q: QuestionI have a Q90R and the rear speakers don’t really play separate rear channel sound as intended when recorded. Does the 990D actually have functional rear channel speakers that work the way wired speakers would work from a surround receiver?

Q: QuestionWhere is the best location for wireless subwoofer? Under tv? Back of room? Next to seating area?

Q: QuestionDo I need to change any settings to convert the two rear speakers to front speakers?

Q: QuestionWhy does my subwoofer keep losing connection. it will keep cutting in and out. I have updated the soundbar, reset, repaired, everything... please help!!

Q: Questionwill my Resound hearing aids pair withe this sound bar

Q: QuestionCan the rear speakers be mounted on the ceiling behind us and be aimed down and forward toward our couch/seating area? What kind of power source do I need to provide for them?

Q: QuestionIs this soundbar compatible with Google Cast / Chromecast Built-In? I am curious because it would be nice to cast to it like a Google Home device and to include it in their Speaker Groups

Q: QuestionSamsung Q990D 11.1.4 Dolby Atmos Soundbar. One HDMI connects my front projection TV to the Soundbar. How many additional HDMIs are their for connecting a Cable Box and a Blu Ray 4K UHD Player?

Q: QuestionIs there a way to set delay of rear speakers? Or is there a way to adjust volume of just the rear speakers? Because I’m plugged into a Sony Tv, it appears that “Space Fit” won’t work? I have it selected but there’s no calibration or anything.

Q: QuestionHi, my subwoofer was damaged and non-functional. Is it possible to buy a replacement subwoofer?

Q: QuestionCan I purchase an additional subwoofer from Samsung and pair two subs to my 990-d?

Q: QuestionWhat's the best way to attach 3 tvs in a media room to the Q990D and run the sound thru the system? Does the remote switch the sound from one tv to another?

Q: QuestionCan I run 2 tvs thru the Q990D via bluetooth? How does the sound switch between the 2 tvs?

Q: QuestionWhat are the placement recommendations for height and position for this particular models soundbar, subwoofer, and two rear speakers?

Q: QuestionI bought this yesterday to pair with my 85 8k Samsung but when it comes to the rear spkrs only one ever has a solid blue link light . I tried unplugged all and plugged all in with soundbar last to resync but no love. What is wrong!

Q: Questioncan i connect the rear speakers to the soundbar with a wire and not use the power cord for them?

Q: QuestionPurchased almost a year ago, paired with new 85" Samsung TV - wi-fi drops constantly, Bluetooth is delayed from video and there is no sound from rear or bass speakers - why will Samsung not replace this? Yes, I have tried many times too - how to fix?

Best-selling sound bars

QuestionHow long are the power cords for rear speakers

QuestionDo speaker stands for the rear speakers come with this product? If not are they available as an accessory?

QuestionWhat specific wall speaker mount kit do you recommend for the 990D rear speakers?

QuestionI have a Q90R and the rear speakers don’t really play separate rear channel sound as intended when recorded. Does the 990D actually have functional rear channel speakers that work the way wired speakers would work from a surround receiver?

QuestionWhere is the best location for wireless subwoofer? Under tv? Back of room? Next to seating area?

QuestionDo I need to change any settings to convert the two rear speakers to front speakers?

QuestionWhy does my subwoofer keep losing connection. it will keep cutting in and out. I have updated the soundbar, reset, repaired, everything... please help!!

Questionwill my Resound hearing aids pair withe this sound bar

QuestionCan the rear speakers be mounted on the ceiling behind us and be aimed down and forward toward our couch/seating area? What kind of power source do I need to provide for them?

QuestionIs this soundbar compatible with Google Cast / Chromecast Built-In? I am curious because it would be nice to cast to it like a Google Home device and to include it in their Speaker Groups

QuestionSamsung Q990D 11.1.4 Dolby Atmos Soundbar. One HDMI connects my front projection TV to the Soundbar. How many additional HDMIs are their for connecting a Cable Box and a Blu Ray 4K UHD Player?

QuestionIs there a way to set delay of rear speakers? Or is there a way to adjust volume of just the rear speakers? Because I’m plugged into a Sony Tv, it appears that “Space Fit” won’t work? I have it selected but there’s no calibration or anything.

QuestionHi, my subwoofer was damaged and non-functional. Is it possible to buy a replacement subwoofer?

QuestionCan I purchase an additional subwoofer from Samsung and pair two subs to my 990-d?

QuestionWhat's the best way to attach 3 tvs in a media room to the Q990D and run the sound thru the system? Does the remote switch the sound from one tv to another?

QuestionCan I run 2 tvs thru the Q990D via bluetooth? How does the sound switch between the 2 tvs?

QuestionWhat are the placement recommendations for height and position for this particular models soundbar, subwoofer, and two rear speakers?

QuestionI bought this yesterday to pair with my 85 8k Samsung but when it comes to the rear spkrs only one ever has a solid blue link light . I tried unplugged all and plugged all in with soundbar last to resync but no love. What is wrong!

Questioncan i connect the rear speakers to the soundbar with a wire and not use the power cord for them?

QuestionPurchased almost a year ago, paired with new 85" Samsung TV - wi-fi drops constantly, Bluetooth is delayed from video and there is no sound from rear or bass speakers - why will Samsung not replace this? Yes, I have tried many times too - how to fix?