Questions & Answers

Q: QuestionDoes this Samsung vacuum come with a HEPA filter?

• A:Answer Yes, it comes with a 5-layer HEPA filtration system to capture allergens.

Q: QuestionHow much does this Samsung vacuum weigh?

• A:Answer This vacuum has a lightweight design and weighs only 5.7 pounds.

Q: QuestionHow many speed settings does the Samsung vacuum have?

• A:Answer The vacuum cleaner has 4 speed settings.

Q: QuestionWhat is the capacity of the dust bin in this Samsung vacuum?

• A:Answer This vacuum has a high-capacity dust bin with a capacity of 0.8 liters.

Q: QuestionWhy is the Jet Cyclone technology beneficial in this Samsung vacuum?

• A:Answer The Jet Cyclone technology in this vacuum provides consistent and powerful suction, preventing dirt and debris buildup on the filter.

Q: Questionhow can i get the free cleaning station offered on the website shipped to me the store doesn't have it

Asked 2 years ago by ahmed.

• A:Answer Dear Valued Best Buy Client, To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionI have had this vacuum for 3 years and recently the speed stopped adjusting. It won't move past the low speed. Is there a firmware update for this item? I have searched YouTube, made sure everything was cleaned, and obstruction free. Can you help?

Asked 2 days ago by Mike.

Q: QuestionWould the charger work on 220 on electricity?

Asked 10 months ago by Caro.

• A:Answer Hi Caro, Yes, the provided charger for the Samsung Vacuum model is rated to work between 100 - 240 Volts. Leo

  Answered 10 months ago by Samsung

  
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Q: QuestionMy samsung stick vacuum does not stay charged for more than 10 minutes and is beyond return by two weeks. Can I trade it in and what can I get for it. It is like new because it doesn't stay charged log enough to clean one small room.

Asked 1 year ago by pegsmacl.

• A:Answer Hi there, We know how crucial a working appliance is at home. Let us assist you with your vacuum. To help you with your vacuum that is not charging, please visit the manual link below and hover down under "The vacuum cleaner cannot be charged." on page 22 for instructions. User manual. https://downloadcenter.samsung.com/content/UM/202208/20220815105322474/O_DJ68-00875B-03_VS7500_EN_FR_MES_AA_220706.pdf We would love to speak to you about more options we can provide. These are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146794445) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionHow do I go about getting the soft roller that this vacuum is advertised with? Ordered this vacuum and when I received it there wasn’t a soft roller attachment like item picture #4.

Asked 3 years ago by Mm1985.

Q: QuestionWhen the battery is fully charged I notice it only last about 20 minutes on max level. Could there be a problem with the battery ?

Asked 3 years ago by 8553.

• A:Answer Yes, i have that problem. If u use 20 min sometimes less in max level, the battery discharges quickly

  Answered 3 years ago by Edwlop7Verified Purchase

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Q: QuestionThe battery keeps dying on this vacuum. Even thought it has charged long enough, it goes in and out. What is that? It charged all day and started cutting out within 15 minutes of use.”

Asked 3 years ago by Chang.

Q: QuestionThe battery keeps dying on this vacuum. Even thought it has charged long enough, it goes in and out. What is that? It charged all day and started cutting out within 10 minutes of use.

Asked 3 years ago by jack.

• A:Answer Sounds like a bad battery, contact support.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionReceived mine yesterday and no soft roller brush why?

Asked 3 years ago by Sb.

• A:Answer No you all told me it came with the soft roller brush for hardwood floors

  Answered 3 years ago by Anonymous

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Q: QuestionCould I purchase an additional battery and a charger for this vacuum? If so, where can I order one?

Asked 3 years ago by Meli.

• A:Answer Hi Meli, Great question. We understand and appreciate your inquiry about additional batteries and chargers. For additional batteries, you can follow the link to order. Jet 90 and Jet 75 Stick Vacuum Battery https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/jet-vs90-stick-vacuum-battery-vca-sbt90-xaa/ You can contact our Samsung Parts Team at (800) 627-4368. Mon - Fri 9:00 AM ~ 6:30 PM EST. They can check for the availability and compatibility of the additional chargers. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144961454) when you message us to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionIn regards to battery life, when the battery is fully charged I notice it only last about 30 minutes or so on max level. Could there be a problem with the battery or is that to be expected when using the battery suction on max?

Asked 3 years ago by Meli.

• A:Answer Its expected when on max. The maximum run time is for when its running on low, i believe.

  Answered 2 years ago by EricaHVerified Purchase

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Q: QuestionHow long should the battery last?

Asked 3 years ago by Meli.

• A:Answer Hi Meli. Glad that you ask how long the battery of this vacuum last. The battery life of this vacuum model is up to 120 minutes run time. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the Jetstick 70 battery work with the Jet 75? Part numbers are same except for the B which I assume is for Black color. Samsung support didn't know anything.

Asked 3 years ago by NaturalEnquirer.

• A:Answer Hi, Great question. We appreciate your inquiry if the battery for the Jet 70 is compatible with the Jet 75. The batter of the Jet 70 is not compatible with the Jet 75. The Jet 75 battery is compatible with a higher model Jet 90. Jet 90 and Jet 75 Stick Vacuum Battery https://www.samsung.com/us/home-appliances/vacuums/jet-stick/samsung-jet--75-cordless-stick-vacuum-vs20t7511t5-aa/?redir=VS20T7511T5#related If you want additional batteries, contact our Samsung Parts Team at (800) 627-4368 Mon - Fri 9:00 AM ~ 6:30 PM EST. They can check for availability and compatibility for you. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144895394) when you message us to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes it come with two brushes?

Asked 3 years ago by Anonymous.

• A:Answer Thats what it comes with. Doesn't have wet brushes and so on! It has Turbo action brush crevice tool and small brush

  Answered 3 years ago by TsvetomilVVerified Purchase

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