“My samsung stick vacuum does not stay charged for more than 10 minutes and is beyond return by two weeks. Can I trade it in and what can I get for it. It is like new because it doesn't stay charged log enough to clean one small room.”
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Hi there, We know how crucial a working appliance is at home. Let us assist you with your vacuum. To help you with your vacuum that is not charging, please visit the manual link below and hover down under "The vacuum cleaner cannot be charged." on page 22 for instructions. User manual. https://downloadcenter.samsung.com/content/UM/202208/20220815105322474/O_DJ68-00875B-03_VS7500_EN_FR_MES_AA_220706.pdf We would love to speak to you about more options we can provide. These are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146794445) to help our team pull up your information when you message us. Thank you. -Kimberly
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