A:Answer Hi Stephen! So that we can better troubleshoot towards a solution, or provide warranty information, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST. 7 days a week. Or text “SUPPORT” to 800-726-7864, LiveChat on Samsung.com, or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you.
^Tim