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What web browser are you using? I use chrome and it is working just fine. You may want to check your internet connection or download Google Chrome
Sorry, there was a problem. Please try again later.Hi scicola, we understand your concerns with the Laptop. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
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