“We have everything set up on the same band 2.4 and the sound will randomly stop and start and the word ‘wifi’ will appear on the display. I have watched and nothing is dropping for Wi-Fi on my router or on the tv Wi-Fi. Just the soundbar sound. Why.”
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During setup it use the wifi connect so it sounds like your wifi could be the problem try disable the security on wifi see if that works if not unplug the soundbar from the wall for like 30 seconds start the setup process again tou sould have a blue light on the wireless revicer
Sorry, there was a problem. Please try again later.Hi there, Please contact Samsung Customer Support for step-by-step troubleshooting or warranty assistance at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent by clicking the ‘Support’ link on the Samsung website. ~Samsung Solutions
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