Questions & Answers

Q: QuestionDoes this soundbar come with a subwoofer, or would I need to purchase one separately?

• A:Answer This soundbar comes with a subwoofer included.

Q: QuestionHow many channels does this soundbar system offer?

• A:Answer This soundbar system offers 5.1.2 channels.

Q: QuestionDoes this Samsung soundbar support AirPlay 2 for streaming from Apple devices?

• A:Answer Yes, this soundbar supports Apple AirPlay 2 for wireless audio streaming.

Q: QuestionCan I connect this soundbar to my TV wirelessly, or is a cable required?

• A:Answer You can connect this soundbar to compatible TVs wirelessly, as it supports Dolby Atmos without HDMI cables.

Q: QuestionDoes this soundbar include a feature that helps to improve dialogue clarity in movies and shows?

• A:Answer Yes, this soundbar features dialogue enhancement technology for clearer voices.

Q: QuestionAre the rear speakers wirelessly connected?

Asked 2 years ago by L.

• A:Answer Yes and No. There is a wireless bluetooth receiver but the speakers themselves must be wired to that receiver. That's why I took mine back.

  Answered 2 years ago by Muzicman61Verified Purchase

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Q: QuestionAre the rear speakers really that low in volume? One reviewer mentioned the rear speakers aren't very loud. Can I possibly raise the volume on just the rear speakers (so I don't have to crank up the volume to hear dialog)?

Asked 2 years ago by GenericNickname.

• A:Answer Hi there, You can adjust the volume of your rear speakers using either SmartThings or the provided Soundbar remote. By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume. You will need to make sure that you set the Soundbar to Surround, Game, or Adaptive. If you leave the Soundbar in Standard, the rear channels may not properly send to the rear speakers. ~Samsung Solutions

  Answered 2 years ago by Samsung

  
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Q: QuestionGiven that this soundbar is 5.1.2 is the sound quality better with the soundbar mounted under the TV, on a wall mount, or sitting on a credenza below the TV?

Asked 2 years ago by Anonymous.

• A:Answer The main soundbar has two upward-firing speakers at each end. Make sure there is no obstruction for the sound to travel up to the ceiling and reflect back. IMO mounting the bar on the wall may not be the right thing. Placing it on the credenza perhaps is the best option for you; again make sure the upward-firing speakers have a clear path. I personally use a Wali Universal Sound Bar Mount Bracket for the sound bar, that compliments the TV stand, because my TV is mounted on a movable stand.

  Answered 2 years ago by ArunKVerified Purchase

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Q: QuestionHow does it compare to 990c ?

Asked 2 years ago by Frank.

• A:Answer Hi Frank, The HW-Q750C Soundbar is a 5.1.2 Channel Dolby Atmos Soundbar System. The HW-Q990C Soundbar is a 11.1.4 Channel Dolby Atmos Soundbar System. Where the HW-Q750C Soundbar has rear speakers, they do need to be plugged in to the wall for power and to a central wireless transmitter using provided speaker cables. The HW-Q990C Soundbar has rear speakers that only need to be plugged in to he wall for power. The overall Surround Sound and experience will be more cinema-like with the HW-Q990C considering you receive an additional 6 channels and 2 more Atmos channels. Consider going to your local Best Buy location to hear examples of these Soundbars. ~Samsung Solutions

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat mounting component do you use to mount these rear speakers since they have a keyhole instead of a threaded hole for a screw?

Asked 2 years ago by Anonymous.

• A:Answer Just a push pin on the wall and hung them

  Answered 2 years ago by SueVVerified Purchase

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Q: Questioncan you upgrade the rear speakers of the q750c with SWA-9500 wireless rear speaker kit?

Asked 1 year ago by Bob.

• A:Answer Hi Bob, The HW-Q750C Soundbar is exclusively compatible with the included Wireless Rear Speaker Kit and cannot be paired with the SWA-9500S Wireless Rear Speakers. ~Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionWill this work with my "Samsung - 75" Class LED NU7100 Series - 2160p - Smart 4K UHD TV with HDR" bought in 2019? If not, what do I need to look for that will work?

Asked 2 years ago by JAR.

• A:Answer Hi there, The HW-Q750C Soundbar will connect with any TV that supports Bluetooth, Digital Optical, or HDMI via eARC/ARC. We do recommend using HDMI as this will offer the best overall experience. ~Samsung Solutions

  Answered 2 years ago by Samsung

  
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Q: QuestionCan you use speaker wire to have more separation between the back speaker? I don't have space in the middle behind the couch for the receiver to go, it's all windows, and the two speaker will probably be 20 feet apart.Receiver will be next to a speaker

Asked 2 years ago by Brian.

• A:Answer Yes you can actually despite what samsung rep said....its only proprietary on the receiver end...the other end of the speaker wire is bare, so you can add more wire to it. I did this exact same thing using 16 gauge wire because i wanted to run the wires in the wall for a nice clean look. Be care stripping back the wires they give you as it is really thin, but i extended it with no problems

  Answered 2 years ago by Kangkeelek85

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Q: QuestionIf the 2 rear speakers are wired to each other how far can you separate the speakers ,Thanks

Asked 2 years ago by aircav.

• A:Answer Hi aircav, Each rear speaker is connected with its own speaker cable that is roughly 13 feet long to the central transmitter. ~Samsung Solutions

  Answered 2 years ago by Samsung

  
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Q: Questionwill this system match the Samsung S95B oled tv?

Asked 2 years ago by boothstar.

• A:Answer Yes

  Answered 2 years ago by SueVVerified Purchase

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Q: QuestionHow do you adjust the volume of the sub and the rear speakers?

Asked 2 years ago by Samsunguser.

• A:Answer Hi SamsungUser, By pressing on the CH LEVEL button you will be able to cycle through each channel that can be adjusted including the REAR LEVEL speakers. For your subwoofer there are two different ways, either by pressing the TONE CONTROL button and adjusting the bass levels with the UP/DOWN buttons, or by pushing the WOOFER toggle forward or pulling it back. ~Samsung Solutions

  Answered 2 years ago by Samsung

  
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Q: Questionis the soundbar all wire

Asked 2 years ago by SP.

• A:Answer There is no wire connection between the sound bar and sub, but the satellite speakers require a cable between them which limit placement.

  Answered 2 years ago by WidowMakerVerified Purchase

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Q: QuestionWill this system work with Samsung Geo Qled 8K QN800B 65" TV?

Asked 2 years ago by bretkinks.

• A:Answer Hi Bugs, The HW-Q750C Soundbar is indeed compatible with the 65QN800B TV! You will either use Bluetooth, Wi-Fi, Digital Optical, or HDMI. We recommend using Wi-Fi or HDMI as these will offer the best user and audio experience available. ~Samsung Solutions

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat version of HDMI do the HDMI inputs and outputs support? The video pass-through says it supports HDR 10+ which would indicate it would need to be HDMI 2.1, but I would like someone at Samsung to verify the HDMI port information.

Asked 2 years ago by NickName.

• A:Answer I ended up asking Samsung directly through their online chat. The samsung rep confirmed the pass-thru is HDMI 2.1.

  Answered 2 years ago by NickName

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