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Mine kept doing the samething take it back get your money back and dont get another these sound bars are absolutely horrible its one malfunction after another soon it will start turning off by itself or switch modes, I expected way better from samsung especially considering the price for this, i swore by samsung every appliance/phone I own is samsung but a crew member at the store showed me some other options with basically same features and I chose the newest L.G soundbar with the wireless rear speakers and wireless base and it is amazing I have no complaints
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