“Our remote stopped working. I've removed the batteries and drained remote, but it still doesn't work. We just purchased the player 3 days ago. What else can we do to get the remote to work???”

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• If so soon after purchase I recommend exchanging the unit out.

  Answered by diamond204 7 years ago

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• Hi Lentribe, we understand your concerns with the Blu-ray player. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt

  Answered by Samsung 7 years ago

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