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I have just the opposite problem. I have to work the buttons on the player and use a flashlight to see the buttons. Remote doesn't work. Also the audio doesn't work when I play a dvd. It is so soft I can't hear what they are saying even if i keep turning up the volume. I will have to have a technician come out and see if it was installed correctly. I got so frustrated I was ready to take it back. I have a Toshiba tv that I just slide the disk in and the dvd is ready to play. No three sets of remotes.
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