Questions & Answers

Q: QuestionWhich devices is this flash drive compatible with?

• A:Answer This flash drive is compatible with iOS and Android devices, as well as Mac computers with a Lightning port.

Q: QuestionWhat is the purpose of the swivel design?

• A:Answer The dual-purpose swivel design protects the Lightning and USB Type-C connectors when not in use and features a keyring hole for portability.

Q: QuestionDoes this flash drive have any kind of physical protection?

• A:Answer Yes, it has a durable casing to protect it from daily wear and tear.

Q: QuestionWhat is the total storage capacity of this flash drive?

• A:Answer This flash drive has a storage capacity of 128GB.

Q: QuestionCan I password protect my files on this flash drive?

• A:Answer Yes, you can password-protect your files and photos across iOS devices, Mac, and PC using the iXpand Drive app.

Q: QuestionCan I transfer files from IPhone/IPad to a Microsoft Computer or storage device

Asked 3 years ago by Dave.

• A:Answer Yes, you can transfer file from iOS devices to a computer using the iXpand Luxe Flash Drive as it work as regular plug and play storage device when connected to a computer. Please refer to the below mentioned link to know how to transfer files from iOS device to this iXpand Flash Drive : -- https://kb.sandisk.com/app/answers/detail/a_id/18906

  Answered 3 years ago by SanDisk Team

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Q: QuestionHow fast is it in reading ?

Asked 3 years ago by Jose.

• A:Answer Sandisk doesn’t reveal write speeds but the average test shows about 12-13 MB/s (megabits per second). That’s about 1 minute or less for a 1.1gb 32 minute HD (1080p) video. For the average picture transfer, I’ve personally experienced speeds of 30 seconds per 1,000 photos. It’s pretty fast. It also works faster if you leave the app open during transfer.

  Answered 3 years ago by Cameraman30Verified Purchase

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Q: QuestionDoes this know if there are duplicate photos? When backing up on a regular basis does it know where you left off the last time?

Asked 3 years ago by Duplicatephotos.

• A:Answer Please allow us to inform you that iXpand Luxe backups data automatically and manually when connected to an iOS devices (Lightning port). While backing up automatically it won't create duplicate files and it will not back up the files which are already backed up. to know more about this drive, please refer to the below mentioned link : -- https://kb.sandisk.com/app/answers/detail/a_id/23274

  Answered 3 years ago by SanDisk Team

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Q: QuestionIs this compatible with an iPhone 7 Plus and an 8th Generation iPad?

Asked 3 years ago by Johann12.

• A:Answer Yes, the SanDisk® iXpand Luxe 128GB Flash Drive is compatible the Apple iPhone 7 Plus and iPad 8 Generation. You may also refer to the below mentioned link to know the iXpand compatible hosts: -- https://support-en.wd.com/app/answers/detailweb/a_id/44572

  Answered 3 years ago by SanDisk Team

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Q: Questionis this device compatible with my i phone XR ios 17.5.1 & Samsung Tablet S FE

Asked 8 months ago by BlondeQT.

• A:Answer Hi, Please be informed that the SanDisk iXpand Phone Drive Luxe is compatible with your iPhone XR via the Lightning connector and your Samsung Galaxy Tab using the USB Type-C connector, provided it supports On-The-Go (OTG) for a full list of iPhone and iPad Pro compatibility, visit (https://www.sandisk.com/support/ixpandcompatibility). For Android device compatibility, (https://www.sandisk.com/dualdrive-c).

  Answered 8 months ago by SanDisk Team

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Q: QuestionIs the Sandisk 128GB iXpand phone drive compatible with an iPhone 6s?

Asked 9 months ago by Pat.

• A:Answer Hi, Thank you for reaching out to us. Please know that the SanDisk iXpand Phone Drive Luxe for iPhone Lightning and Type-C Devices is compatible with mentioned host device. For more information, please refer to Answer ID 44572 (https://support-en.sandisk.com/app/answers/detailweb/a_id/44572).

  Answered 9 months ago by SanDisk Team

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Q: QuestionCan I transfer files in the iPhone downloads folder to this SanDisk?

Asked 1 year ago by George.

• A:Answer Hello, Please be informed that you will have to use the native FILES APP for access and transfer. You can take reference from mentioned link: https://support-en.wd.com/app/answers/detailweb/a_id/50917 For further assistance please submit a support ticket at https://support-en.wd.com/app/askweb We will be happy to assist you.

  Answered 1 year ago by SanDisk Team

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Q: QuestionI have an iPhone 7 without much storage left. How many megabytes does the iXpand app use?

Asked 1 year ago by Goldenrule.

• A:Answer Thank you for reaching out to us. Please allow us to inform you that the app size for the SanDisk iXpand Drive application is visible on the Apple 'App Store'. However, the application size may differ depending upon the cache size of the file. For further assistance please submit a support ticket at https://support-en.wd.com/app/askweb.

  Answered 1 year ago by SanDisk Team

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Q: QuestionI have a Samsung s22 now and moving to an iPhone 15...can I transfer all my files to my iphone?

Asked 1 year ago by Anonymous.

• A:Answer Thank you for reaching out to us. Please be informed that the SanDisk iXpnad Luxe USB Flash Drive with lightening and Type-C connector is not tested with the Android mobile phones. We only recommend the SanDisk iXpand Luxe Flash Drive for the iOS Devices. For further assistance please submit a support ticket at https://support-en.wd.com/app/askweb.

  Answered 1 year ago by SanDisk Team

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Q: QuestionIs this compatible with an Amazon fire tablet?

Asked 1 year ago by Tra.

• A:Answer I’m sorry but i have an Apple IPad so don’t know if it would work on a Amazon Fire tablet

  Answered 1 year ago by GreatVerified Purchase

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Q: QuestionUsing my iPhone, IOS 16.6, can I view animated gif files playing from file location on the ixpand?

Asked 2 years ago by learner.

Q: QuestionCan I copy my contacts on my iPhone to this and upload to another iPhone?

Asked 2 years ago by Mpugolf2.

• A:Answer Yes it has an option to copy your contacts.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionCan I use this flash drive to download files from my computer to the flash drive?

Asked 2 years ago by IXpandusb.

• A:Answer Yes, it works just like a normal usb drive

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWill this work with an iPhone 11….and can u keep photos on the thumb drive to store instead of transferring them to a computer?

Asked 2 years ago by Bumblebee.

• A:Answer Yes you can store pictures and videos.

  Answered 2 years ago by BaldoVerified Purchase

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