Questions & Answers

Q: QuestionDoes the flash drive come with a lanyard?

• A:Answer This flash drive does include a lanyard attachment.

Q: QuestionIs the flash drive compatible with USB 3.2?

• A:Answer This flash drive has a USB generation of USB 3.2.

Q: QuestionWhat is the maximum read speed of the flash drive?

• A:Answer The maximum read speed of this flash drive is 90 megabytes per second.

Q: QuestionCan I use the SanDisk mobile app to back up my data?

• A:Answer Yes, you can back up your data using the SanDisk mobile app.

Q: QuestionWhat are the dimensions of the flash drive?

• A:Answer The flash drive is 1.97 inches deep, 0.34 inches high, and 0.61 inches wide.

Q: QuestionWhat is the warranty on the flash drive?

• A:Answer The manufacturer's warranty for both parts and labor is 2 years.

Q: QuestionCan you move pictures from an iPhone to a PC with this device?

Asked 1 year ago by Anonymous.

• A:Answer Hi, Yes, you can transfer pictures or other data from an iPhone to a PC using this SanDisk flash drive. Plug it into your iPhone, use the SanDisk Sandisk Memoryzone app or Apple's Files app to move photos to the drive, then connect it to your PC via USB Type-C to transfer the files.

  Answered 1 year ago by SanDisk Team

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Q: QuestionIs this compatible with iphone 16. First two i bought were not detected.

Asked 1 year ago by Jo.

• A:Answer Hi Jo, Thank you for reaching out to us. Please be informed that the SanDisk USB Flash Drive for iPhone Lightning and USB Type-C is compatible with the iPhone 16. Since the iPhone 16 does not have a Lightning port, make sure you're using the USB-C side of the drive as the drive comes with both connectors and you can use the Apple's Files App to transfer the data.

  Answered 1 year ago by SanDisk Team

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Q: QuestionWill this work to transfer texts? I have a bunch of text messages from someone who passed away that I want to keep safe and always have them.

Asked 1 year ago by Anonymous.

• A:Answer Hi, Please know that SanDisk USB Flash Drive for iPhone with Lightning and USB Type-C can help you keep your important text messages safe, but not by directly saving texts. To backup your messages, you’ll need to first save them to your iPhone’s internal storage or computer by creating a backup, and then manually transfer any exported files or documents containing the messages to the flash drive. This way, you can preserve those meaningful conversations in a format you can access anytime.

  Answered 1 year ago by SanDisk Team

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Q: Questionwill this fit the iPhone 8?

Asked 1 year ago by Anonymous.

• A:Answer Hi, Thank you for reaching out to us. Please know that the SanDisk - 128GB USB Flash Drive for iPhone Lightning and USB Type-C is compatible with the mentioned host device as long as the device is running iOS 10.0.2 or later. The drive connects via the Lightning port, allowing you to use it. If you face any issues, you may open a ticket at (https://support-en.sandisk.com/app/askweb)

  Answered 1 year ago by SanDisk Team

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Q: Questionis the device compatible with type-C input android smartphones?

Asked 7 months ago by RLRL.

• A:Answer Hi, thank you for contacting us. Please note that the SanDisk 128GB USB flash drive iPhone with Lightning and USB-C connectors is also compatible with Android smartphones that have a USB-C port. The USB-C connector on the drive can be plugged directly into your USB-C Android phone, allowing you to access and transfer files using your phone's file manager or supported apps.

  Answered 6 months ago by SanDisk Team

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Q: QuestionDoes this work the the SanDisk Memory zone app for iPhone 16? Too many of them do not and I am tired of wasting time and money on them if they aren’t going to work to download my photos.

Asked 11 months ago by Angie.

• A:Answer Hi Angie, thank you for reaching out to us. The SanDisk USB Flash Drive for iPhone Lightning and USB Type-C is fully compatible with iPhone 16 via the USB-C connector, and you can manage your photos and files through the SanDisk Memory Zone app. Just ensure you’re running the latest version of the app.

  Answered 11 months ago by SanDisk Team

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Q: QuestionHOW MANY PICTURES WILL THIS FLASH DRIVE HOLD

Asked 1 year ago by TUSH.

• A:Answer I had over 10k pictures and videos. I transferred all of them without any issues. It will take some time if you have that many photos. So be patient. I used it with my iPhone 13 Pro Max.

  Answered 11 months ago by user117989

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Q: QuestionHow many pictures does it store

Asked 6 days ago by Marge.

• A:Answer Hi Marge, thank you for contacting us. Please note that the exact number depends on the size of each photo. For example, if each picture is around 4 MB, a 128 GB drive can store approximately 25000 to 30000 photos. If the photos are larger, then it would hold fewer. So, the total number varies based on file size, image quality, and format.

  Answered 5 days ago by SanDisk Team

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Q: QuestionI have an IPhone 15 Plus, but it cannot detect my drive. HELP!

Asked 1 month ago by Will.

• A:Answer Hi, we're sorry to hear that. Please note that the iPhone 15 Plus uses a USB-C port, so please make sure that the drive is fully inserted. If the drive is still not detected, restarting the iPhone and checking for the latest iOS updates may help. Please see (https://support-en.sandisk.com/app/answers/detailweb/a_id/52005). Also, please see if the drive is detected and accessible using Apple's Files app. If the issue continues, you can open a ticket at (https://shop.sandisk.com/support/contact-us).

  Answered 1 month ago by SanDisk Team

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Q: QuestionDoes it work on Android phones?

Asked 3 months ago by Mule3.

• A:Answer Hi, thank you for reaching out to us. Please note that a SanDisk Phone Drive for iPhone is mainly designed for Apple devices and works best with iPhone apps and Lightning/iOS workflows. It may connect to Android via USB-C; the experience can vary. For Android phones, we recommend a drive like the SanDisk Ultra Dual Drive Go Type‑C, which is built specifically for USB-C devices and offers smoother and more reliable performance.

  Answered 3 months ago by SanDisk Team

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Q: QuestionIs this scan disk phone drive compatible with a Galaxy A32 android phone?

Asked 4 months ago by Chris.

• A:Answer Hi Chris, thank you for contacting us. Please know that the SanDisk 128GB USB Flash Drive for iPhone with Lightning & USB-C is primarily designed for Apple devices, including iPhones with Lightning or USB-C ports, iPads with USB-C, and Mac computers with USB-C. For Android devices, we recommend using a SanDisk USB-C OTG flash drive, such as the Ultra Dual Drive Go, to facilitate easy file transfers.

  Answered 4 months ago by SanDisk Team

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Q: QuestionIs the Sand disk flash drive compatible with iPhone SE.

Asked 4 months ago by Mjc.

• A:Answer Hi, thank you for reaching out to us. Please know that the SanDisk 128GB USB Flash Drive for iPhone Lightning and USB Type-C is compatible with the iPhone SE if it has a Lightning port. This model is designed with a Lightning connector for older iPhones and a USB-C option for computers and other models, so you can connect it directly to your iPhone SE’s Lightning port to transfer and back up files using the SanDisk app.

  Answered 4 months ago by SanDisk Team

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Q: QuestionPDF files from flash drive to IPad .How?

Asked 1 year ago by Anonymous.

• A:Answer Hi, if you're using an iPad with a USB Type-C port, you can plug in the SanDisk USB-C flash drive directly and access your PDF files through the Files app. However, if your iPad uses a Lightning connector, it won’t support direct access to the drive. In that case, you can transfer the PDF files to a computer first, then move them to your iPad. For more information, please see (https://support-en.sandisk.com/app/answers/detailweb/a_id/52507)

  Answered 1 year ago by SanDisk Team

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