“my phone does't seem to recognize the memory card i just purchased”
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Hi you need to reformat the SD . Go to your storage settings. This will prompt you what to do next.
Sorry, there was a problem. Please try again later.Hi, We're sorry for the inconvenience. We recommend restarting your phone and reinserting the card. If that doesn’t work, you can test the card on another device or a computer using an adapter or a card reader to see if it’s detected. If recognized, try formatting the card to exFAT before reinserting it into your phone. Kindly take a backup of any existing data as formatting is a data-destructive process. Please see, (https://support-en.sandisk.com/app/answers/detailweb/a_id/9063). If the issue continues, please get in touch with the support team for further assistance by opening a ticket at (https://support-en.sandisk.com/app/askweb)
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