“I connected the device but nothing pops up on the app that the device is connected. Is there a problem with the device or is the phone not reading the device?”
Answer This Question
1-2 of 2 Answers
yes
Sorry, there was a problem. Please try again later.Hi Ram, we apologize for the inconvenience. If the iXpand Flash Drive Go isn’t being detected by your iPhone, please ensure that you are connecting it correctly. Also, confirm that the Lightning connector is inserted properly and is free of dust. If the issue continues, try restarting your device and reconnecting it. For additional assistance, you can also test the drive on another device, such as a computer, to determine whether the problem lies with the phone or the drive. You can also open a support ticket at (https://support-en.sandisk.com/app/askweb).
Sorry, there was a problem. Please try again later.