Questions & Answers

Q: QuestionDoes this flash drive offer automatic backup?

• A:Answer Yes, it can automatically back up your recent photos and videos with the iXpand Drive app.

Q: QuestionWhat is the maximum read speed of this flash drive?

• A:Answer The maximum read speed for this flash drive is 90 megabytes per second.

Q: QuestionWhat is the purpose of the swivel design?

• A:Answer The swivel design protects the Lightning and USB Type-A connectors when not in use.

Q: QuestionWhich devices are compatible with this flash drive?

• A:Answer This flash drive is compatible with iPhone, iPad, PC and Mac.

Q: QuestionDoes this flash drive have a keychain hole?

• A:Answer Yes, it features a keyring hole to take your drive on the go.

Q: QuestionI'm trying to understand why I need an app to transfer files when I have purchased this sansdisk - a physical external hard drive?? Can someone explain the logic or the necessity of an app requirement?

Asked 4 years ago by Libertysdime.

• A:Answer Please allow us to inform you that you'll require iXpand Drive application in order to transfer files from an iOS device. However, this drive will work as regular plug and play USB storage device when connected to a computer.

  Answered 4 years ago by SanDisk Team

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Q: QuestionHow do I eject SanDisk from my iPhone? Just pull it out?

Asked 2 years ago by Henny.

• A:Answer Hello, What I have been doing is once I finish using it, I close the app. Once it is closed I remove it.

  Answered 2 years ago by JoseTVerified Purchase

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Q: QuestionI keep getting a pop up that says, “operation fail try again later “. When I’m backing up my photos. I notice that when it gets to a video it will stall first. Has anyone run into this? And how do I fix it? Please and thank you

Asked 4 years ago by Sylvia.

• A:Answer Hi, we would be happy to help, but it would be best to contact us directly so that we can investigate further and provide you with an appropriate resolution. You can use the Ask form at https://kb-eu.sandisk.com/app/ask/ and there is also a phone number you can call available at https://www.sandisk.com/about/contact/customer-care.

  Answered 4 years ago by SanDisk Team

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Q: QuestionDoes the device allow you to transfer stored dats from one apple device to another or only from apple device to computer?

Asked 5 years ago by Anonymous.

• A:Answer Yes, you can transfer data from your iOS Device to a connected iXpand Drive and then transfer data from the same iXpand Drive to another iOS Device. In order to know how to do the same, you may contact SanDisk Support directly at 1-866-SANDISK and we will be happy to assist you.

  Answered 5 years ago by SanDisk Team

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Q: QuestionCan this drive be used without software or registration. Like an external hard drive.

Asked 3 years ago by Artthur.

• A:Answer No. This item requires download and install of Sandisk application which adds another layer of compromise to your device and information.

  Answered 2 years ago by Anonymous

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Q: QuestionPurchased iXpand Flash drive because I have NO storage available on my iPhone. However, I have to download the app to my phone, which I can’t because there is not enough storage. I thought I device had the app. Is there away around this? Thanks

Asked 2 years ago by Anonymous.

• A:Answer You'll have to delete some photos or videos to free up space. I had this problem with my phone all the time, that's why I purchased the iXpand. There has to be some photos, videos, apps, messages, etc. that you can delete that can help. If you look at what's taking up the most storage in your iPad's settings, it should be able to tell you some things you can automatically delete that are taking up the most GBs. Or, pay for iCloud storage to upload some photos, free up some space, download the app, upload most/all photos and then re-upload things from your iCloud to your phone and continue backing them up on to the SD card so you don't have to keep paying for storage (this is probably best to do if you have already maximez your storage with other options). Hope this helps!

  Answered 2 years ago by user112130

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Q: QuestionWill this work on my iPhone 13 Pro?

Asked 3 years ago by Pat.

• A:Answer Yes, the SanDisk® iXpand Go 256GB flash Drive is compatible with the Apple iPhone 13 Pro. You may also refer to the below mentioned link to know the compatible host device fir iXpand: -- https://support-en.wd.com/app/answers/detailweb/a_id/44572

  Answered 3 years ago by SanDisk Team

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Q: QuestionI need to charge my phone can I stop the SanDisk? Will pick up where it left off. Off.

Asked 4 years ago by HELP.

• A:Answer Yes, you can disconnect the iXpand Flash Drive if backing up automatically and it will resume to backup when connected again.

  Answered 4 years ago by SanDisk Team

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Q: Questiondoes this work with iPhone 14

Asked 2 years ago by Anonymous.

• A:Answer It does I have one myself you just have to download an app for it

  Answered 2 years ago by Lies01Verified Purchase

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Q: QuestionTrying to copy photos from IPAD to SanDisk lightning. I keep getting screen that says ,"cannot access photo library. Please enable access to your photo library in the Settings app". I tried several things but can't get past this message. Please help!

Asked 3 years ago by Frustrated.

• A:Answer Did you download the scan disc app on the device you were going to use? I put the app on my iPhone/iPad and had no problems. The instructions on app where easy to follow

  Answered 3 years ago by TinaVerified Purchase

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Q: QuestionCan I download photos from a portable hard drive to this, drag and drop, through my MacBook Pro (mid 2012)? I have all my photos in files and they are organized by name. Will they stay that way while looking at them on my iPad?

Asked 4 years ago by redrainbows.

• A:Answer Yes, folder and name structure unchanged.. I use usb side to connect to my pc. I have moved a lot of training videos my mp3 mp4 files documents etc. just like a thumb drive.

  Answered 4 years ago by BillVerified Purchase

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Q: QuestionDoes this photo stick work with IPhone 16 pro? Thanks

Asked 11 months ago by Pete.

• A:Answer Hi Pete, the SanDisk iXpand Flash Drive Go with a Lightning connector is not compatible with the iPhone 16 Pro, as this model uses a USB-C port instead of the traditional Lightning port. For the iPhone 16 Pro, you'll need a flash drive with a USB-C connector. SanDisk offers compatible options like the iXpand Flash Drive Luxe, which features both USB-C and Lightning connectors, making it suitable for newer iPhones with USB-C ports. You can explore compatible drives on SanDisk's official website: https://shop.sandisk.com/solutions/iphone-16-compatible-drives.​

  Answered 11 months ago by SanDisk Team

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Q: Questioncan this item store my videos and pictures DIRECTLY from iphone? thanks

Asked 3 years ago by bing.

• A:Answer An app is required to transfer files from the phone to the flash drive. This is not the same as a micro SD card.

  Answered 3 years ago by disctrafficVerified Purchase

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Q: QuestionCan it download photos from IPhone 12, then upload to Dell Inspiron7506?

Asked 3 years ago by Chris.

• A:Answer Yes, you can transfer images to the iXpand Go Flash Drive using an iPhone and then to a computer. You may also refer to the user manual using the below mentioned link : -- https://downloads.sandisk.com/downloads/um/ixpand-drive-um.pdf

  Answered 3 years ago by SanDisk Team

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