Questions & Answers

Q: QuestionDoes this flash drive require any apps to function?

• A:Answer Yes, the iXpand Drive app is required and can be downloaded from the App Store. It requires iOS 10.0.2 or higher.

Q: QuestionWhat is the maximum data transfer rate of this flash drive?

• A:Answer The maximum data transfer rate for this flash drive is 90 megabytes per second.

Q: QuestionCan I use this flash drive with my iPhone?

• A:Answer Yes, this flash drive is compatible with iPhones or iPads with a Lightning port.

Q: QuestionDoes this flash drive have a USB port?

• A:Answer Yes, this flash drive has a USB 3.0 port for fast connection and is also backward compatible with USB 2.0.

Q: QuestionWhat is the storage capacity of this flash drive?

• A:Answer This flash drive has a storage capacity of 64GB.

Q: QuestionHow does the swivel design on this flash drive help?

• A:Answer The dual-purpose swivel design protects both the Lightning and USB Type-A connectors when not in use.

Q: QuestionIs this device compatible with any PC or computer? Or only MAC?

Asked 4 years ago by JustMe.

• A:Answer I used it with my Windows machine and it works fine with it. Saved my pictures just like I wanted too

  Answered 4 years ago by Otter

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Q: QuestionHow many pictures can it download from my phone

Asked 4 years ago by Kiddo.

• A:Answer It really depends on the phone you have. Photo file sizes can range from 2 megabyte to 25 megabyte with an average probably around 5+ megabyte for the latest phones.. so anywhere from about 2,500-32,000 images.

  Answered 4 years ago by DaveVerified Purchase

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Q: QuestionCan this be used to transfer files from a computer and into an iPhone? Thanks

Asked 4 years ago by Donne.

• A:Answer Hi, please be informed that you can transfer data from your computer to the iXpand Drive and then connect the iXpand Drive to your iPhone to access the data stored in the iXpand Drive. In order to access the data stored in the iXpand Drive, please install the iXpand Drive Application from the Apple App Store. If you wish to get help from our support staff for the same, please feel free to contact SanDisk® Support at 1-866-SANDISK and we would be glad to assist you.

  Answered 4 years ago by SanDisk Team

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Q: QuestionWill this hard drive work with my iPhone 14? I want to copy videos and photos from my iPhone onto my HP laptop.

Asked 1 year ago by Betty.

• A:Answer As long as it has the older Lightning connector, yes. You will need an adapter for USB-C ports.

  Answered 1 year ago by user683677Verified Purchase

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Q: QuestionI have a 3 mo old MacBook Pro M3 16". Will this work to Store un -important things I want to removed from my new MacBook as I am unable to use a basic USB Flash Drive now!

Asked 2 years ago by Kaacey.

• A:Answer Thank you for reaching out to us. Please allow us to inform you that the SanDisk iXpand Go 64GB Flash Drive would work with the Apple MacBook Pro M3 computer. For further assistance please submit a support ticket at https://support-en.wd.com/app/askweb.

  Answered 2 years ago by SanDisk Team

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Q: QuestionCan this work to extend the storage of an iPad Air 2 with 16 gb? The latest OS update took all the memory, even after deleting everything off of the iPad but essentials, I can't use apps and barely open emails.

Asked 3 years ago by Ingry.

• A:Answer Please allow us to inform you that the SanDisk® iXpand Go Flash Drive is an external storage device and it won't expand the storage of the device. However, you can backup file from your device to the iXpand drive.

  Answered 3 years ago by SanDisk Team

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Q: QuestionIf my iPhone photos are visible on my phone but stored in the cloud, can I download them on to this device by plugging the lightning plug into the phone and pulling them from the phone?

Asked 4 years ago by Jimbo.

• A:Answer Yes, you can transfer files from iCloud to you device first and then to the iXpand Go Flash Drive. In order to know the instructions, please refer to the below mentioned link : -- https://kb.sandisk.com/app/answers/detail/a_id/18905

  Answered 4 years ago by SanDisk Team

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Q: QuestionCan i select photos to go into the drive that’s from a photo album/folder instead of all of my photos / scrolling through all? I only want to transfer a photo album not everything

Asked 3 months ago by jev.

• A:Answer Hi there, Yes, you can select specific photos to transfer using the SanDisk Memory Zone app(https://support-en.sandisk.com/app/answers/detailweb/a_id/52507). It allows you to choose and select files and photos to transfer. If you need further assistance, please connect with us at: https://support-en.sandisk.com/app/askweb

  Answered 2 months ago by SanDisk Team

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Q: QuestionCan I leave photos and videos transferred from my iPhone on this drive for how ever long I want or what’s a recommended option if I don’t plan on transferring pics and vid’s to a laptop but want to free up space on my iPhone.

Asked 4 months ago by WUTWUT.

• A:Answer Hi there, Yes, our drives are tested to work for long term storage and you can store photos and videos on the drive as long as you want. If you have further questions, kindly reach out to us at: https://support-en.sandisk.com/app/askweb

  Answered 4 months ago by SanDisk Team

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Q: QuestionIs this a password protected flash drive

Asked 8 months ago by JL.

• A:Answer Not to my knowledge.

  Answered 6 months ago by BrianPVerified Purchase

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Q: QuestionCan this be used to transfer pdfs so they can get printed from a printer at a copy store?

Asked 2 years ago by Darkwing.

• A:Answer Yes

  Answered 2 years ago by KathyBVerified Purchase

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Q: QuestionSanDiskX-iXpand is showing no data when connected to computer

Asked 3 weeks ago by Nesty.

• A:Answer Hi Nestor, we’re sorry to hear about the issue. If the drive shows no data on a computer, please try connecting it to another USB port or computer, and you can also check if the files appear when connected to your iPhone. For more troubleshooting steps, please see (https://support-en.sandisk.com/app/answers/detailweb/a_id/8752/). If the issue continues, you may open a support ticket at (https://support-en.sandisk.com/app/askweb)

  Answered 3 weeks ago by SanDisk Team

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Q: QuestionCan I use this as storage for a large video while im recording said video?

Asked 1 month ago by Sara.

• A:Answer Hi Sarah, please know that the SanDisk iXpand Flash Drive Go cannot be used as storage while you're actively recording video. iPhones record directly to their internal storage; the drive is designed for backup, transfer, and freeing up space after recording. If you plan to shoot long videos, you may check out the SanDisk Creator Phone SSD Type-C, compatible with iOS/iPadOS 17+ and Android™ 14+.

  Answered 1 month ago by SanDisk Team

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