“Where can i download the software i got a new computer and i lost the disk. it will charge but my computer wont recognize it”
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Sansa players are plug-and-play devices with Windows Vista and Windows 7. Windows XP requires SP2 and Windows Media Player (WMP) 10 or higher. There are no additional drivers required. If you have WIN XP, verify that you have WMP 10 or 11 installed. If not, we recommend installing WMP 11. You can find this version on the following link. http://www.microsoft.com/downloads/en/details.aspx?familyid=1d224714-e238-4e45-8668-5166114010ca&displaylang=en If your computer meets the minimum system requirements, the Sansa player may also not be recognized by the computer due to one of the following reasons: - Corrupted drivers - Computer restrictions - Power issue Please try the troubleshooting steps provided in the following knowledgebase articles: Reset Sansa Player http://kb.sandisk.com/app/answers/detail/a_id/188/ Sansa player not recognized by the computer http://kb.sandisk.com/app/answers/detail/a_id/42 In case the issue persists, you can contact SanDisk on 866-726-3476(# option 1 )
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