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No clue! Ours does the same thing and I think it’s total crap!
Sorry, there was a problem. Please try again later.Hey Bev, There is a screw on the back of the center faceplate of the mount that can be adjusted with the hex key that came with the mount that will help you level your TV. If you no longer have your Install Manual, we have it available on our Sanus website for download. The post-install level adjustment is on page 11 of the IM. Also if this doesn't work please give our support team a shout at [email protected] or at 1-800-359-5520, we are happy to help! Thanks, - Haydn @ SANUS
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