“This brand unlike my others is shifting and my Samsung is not staying affixed close to the wall. How to tighten is as it’s 2 years old. I’m very upset as it has a mind of its own and didn’t when needed. All we did was leave it on the wall in 1 position”
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Hi there, Sorry to hear that. This is very frustrating. Is your wall plate level both horizontally and vertically? Sometimes if it's not level it can shift a little. Please give us a shout at [email protected] or at 1-800-359-5520, we are happy to help with post-install adjustments. Thanks, - Haydn @ SANUS
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