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Hello, TV removal or haul-away services are handled directly by Best Buy, not by SANUS. Availability can vary based on your location and the service options selected at checkout, so we recommend contacting Best Buy to confirm whether old TV removal is included or can be added to your order. If you have any questions about the mount itself, we’re happy to help at [email protected] or 1-800-359-5520. SANUS Support
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