“The mount will not push back into position, It will only move if I pull each arm at the same time, like prying two doors open. I called Sanus twice, their suggestion, spray dry silicone in the track, which did not help the problem.”

1-3 of 3 Answers

• There are no cords blocking the track. This is an issue with the track/glide iwithin the unit itself. Please suggest a solution as I’m unable to use this tv mount the way it was intended. Thank you

  Answered by Anonymous 5 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• I have the same issue. Sanus should give us all our money back.

  Answered by MNtraveller 5 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• The cable guide / interlock or connection cable protrusion or routing may be getting in the way. Bottom track and cover should have cable management slots (not well defined in installation guide, to manage cables in a way that allows full flat to wall position

  Answered by AgentM 6 years ago

  • 
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.