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Hi there, Have you tried the post install level adjustment. There is a leveling screw on the back of the TV that can be adjusted with the provided hex key. It's page 24 in the IM. Below is the link to our online IM if needed. https://www.sanus.com/assets/products/blf213/documents/BLF213_IM_6901_002608.pdf Thanks, - Haydn @ SANUS
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