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Hello Trick or Treat, Thanks so much for your feedback and for buying a SANUS brand TV mount. We sincerely apologize that we didn't meet your expectation and that the included hardware isn't compatible. We hope to always provide our customers with a great product experience and will happily send you the hardware you need. Please call Ross at 877.894.6280 or email Ross at [email protected] with your contact info and Ross from our SANUS Care department will be happy to assist. Thanks again
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