“My bikes kms are wrong, I bike for 2hrs at about 19 kms an hour so it should be around 38 kms, but my read out is almost 60 kms, any idea what is wrong?”
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Hey there - We're so sorry to hear about the trouble you are experiencing with the distance on your bike. Please reach out to our Customer Care team so that we can look into this for you. Our Live Chat team can be found online at https://www.bowflex.com/ by using the Live Chat link at the top right of the page when our agents are available. We are open Sunday – Saturday from 7am to 6pm PST. You can also speak us over the phone at at (800) 605-3369, Monday – Friday from 6am to 5pm and Saturday from AM to 4PM PST and we are happy to help! - Schwinn Fitness Team
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