“When I set it on auto, the air quality percentage keeps going down. Reached 0 and stayed there I turned it off. Not sure why it did that but doesn't seem right.”
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If the air quality percentage on your air purifier drops to 0 and stays there, it may be due to environmental factors. Activities like smoking, burning candles, running a humidifier, opening windows, and cooking can add pollutants to your air. Make sure to check your surroundings and remove anything that could be causing low air quality. If the issue persists, please call our Customer Service team at 1-855-427-5127. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
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