“I noticed a melting or burning smell after using the heat mode a few times, is this normal”

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• Did you take the plastic off the filter?

  Answered by SuzNY 2 months ago

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• Hi there. A melting or burning smell during use is not normal and should be addressed right away. Please give us a call at 1-855-427-5127 so our customer support team can review the issue and provide the best solution. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.

  Answered by SharkNinja Product Expert 2 months ago

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