“Is there a way to troubleshoot the error "I need help: please remove The hair and debris from underneath thecircular piece where my Shark logo is"? I already thoroughly cleaned this entire thing, took a q-tip to rotate the laser. Please help”
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Hi there, Thank you for reaching out, and I'm sorry to hear about the issue you're facing. To assist you more effectively, I recommend following our online troubleshooting guide, which you can find here: https://support.sharkclean.com/hc/en-us/articles/9958575331996-RV2500AE-Series-Shark-AI-Ultra-Robot-Vacuum-with-XL-HEPA-Self-Empty-Base-Troubleshooting-Guide If the problem persists, please don't hesitate to contact us directly at 1-888-228-5531 at your earliest convenience. Providing us with more details about your specific situation will enable our dedicated customer support team to promptly address and resolve the issue, ensuring a positive experience with our product. We appreciate your patience and cooperation in resolving this matter. Best regards, SharkClean
Sorry, there was a problem. Please try again later.Not that I know of. But you can look underneath the machine and you Can open the bottom you will see where you can open where a panel where the dirt goes and Empty that.
Sorry, there was a problem. Please try again later.Try removing the roller/brush all together. You can flip it upside-down then detach the roller as if to replace it. Then clean the whole compartment see what happens. Aside from just cleaning the roller and removing anything unwanted, see if it works.
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