“My Shark AI Ultra is charged, wheels, brushes, everything is clean and the bin is empty. When activated it says "lets get cleaning" but it doesn't move. It does't "get cleaning".”
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We're sorry to hear your robot isn't working as intended. To assist you with this, please reach out to our phone support at 888-228-5531. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your robot with you.
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