A:AnswerWe understand how frustrating it must be to experience an unpleasant odor with your product. We'd love to offer you some product support, please give us a call at 1-855-427-5127. We’re available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.
A:AnswerYes, the air purifier is equipped with AUTO mode; however, in this setting, the air purifier will automatically adjust the fan speed based on the air quality of your space. After 100% clean air status is achieved for 10 minutes in AUTO mode, your air purifier will enter ECO mode and also will help further optimize your filter life. The unit also features a shut-off timer in which you can set the number of hours for the air purifier to run before it automatically shuts off. The timer can be set from 1 to 12 hours.
A:AnswerThis air purifier is equipped with a 3-stage HEPA filter that is designed to capture 99.98% of particles down to the 0.1–0.2 micron range, plus odors and VOCs. The cylindrical structure pulls air through the back and sides of the unit and passes it through the HEPA filter. Particles such as smoke, mold, and especially allergens are then trapped in the HEPA filter, allowing only clean air to be passed through the top vents.
A:AnswerThe replacement filters for your Shark Air purifier can be purchased directly from the official Shark website. If you require assistance in confirming the compatibility of a filter with your unit, please do not hesitate to contact us at 1-855-427-5127.
A:AnswerWe would like to let you know that the Shark Air Purifier filter is equipped with activated carbon. This is designed to absorb household odors and VOCs (volatile organic compounds) such as formaldehyde, acetone, and butanol. Depending on the model purchased, the type of filter may vary.
A:AnswerReally depends on the air quality it should be able to air change (as in cycle thru the air in the room.) 500 sq.ft in a little under 30 minutes
