Questions & Answers

Q: QuestionDoes the wall attachment have the power source

Asked 7 years ago by Anonymous.

• A:Answer This model does not come with a wall attachment.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionHow do you know when it is fully charged

Asked 4 years ago by Chudd.

Q: QuestionHave had 15.6 volts for 6 yrs .. motor giving out ... do I need to just give up & get a new one ?? Have cleaned often .. but now losing it’s sucktion power .

Asked 7 years ago by Hershey.

• A:Answer Hello Hershey, We are sorry to hear that you are experiencing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team

  Answered 7 years ago by Shark Support Team

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Q: QuestionJust want to tell the manufacture this is by far the worst vac. ever ! I have 2 here and they wont hold a charge !

Asked 7 years ago by chris.

• A:Answer Hello chris, We are very sorry to hear that you feel this way. Our Customer Care Team is here to help. Please reach out to us at 877-581-7375 for assistance with your model. Our representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. We hope this information helps. The Customer Support Team

  Answered 7 years ago by Shark Support Team

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Q: QuestionIs a replacement charging cord available.

Asked 7 years ago by red.

• A:Answer Hello red, For assistance with purchasing parts please contact Customer Care at 877-581-7375. Representatives are avialable Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team

  Answered 7 years ago by Shark Support Team

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Q: QuestionHow do you empty the contents from the Shark cordless vacuum?

Asked 8 years ago by Bart.

• A:Answer Hello Bart, To empty the dust cup you will pres the dust cup release button and pull out the dust cup. Carefully remove the dust cup filter and empty the dust fromt he dust cup. Rinse the dust cup filter n cold water and let it dry completely before replacing it back into the dust cup when you wish to clean it. We hope this information helps. The customer Support Team

  Answered 7 years ago by Shark Support Team

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Q: QuestionDo u plug into socket to charge

Asked 8 years ago by Ging.

• A:Answer Charger plugs into wall, but duster doesn't have wall mount.

  Answered 8 years ago by AnonymousVerified Purchase

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Q: QuestionDo you have some accessories for the shark cordless vacuum

Asked 8 years ago by Anonymous.

• A:Answer No attachments

  Answered 8 years ago by AnonymousVerified Purchase

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Q: Questiondoes it come with attachments (tools)

Asked 9 years ago by meg.

• A:Answer Yep, it comes with 3 attachments. Very simple to change out the attachments too.

  Answered 8 years ago by Rstiller84

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Q: QuestionAre there online videos showing how to clean the Shark Cordless Hand Vac machine? Mainly the motorized attachment. I can see dirt etc up there and I don't want it getting on my furniture.

Asked 7 years ago by CynLu.

• A:Answer Hello CynLu, We're sorry to hear that you are experiencing an issue with cleaning the motorized attachment. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team

  Answered 7 years ago by Shark Support Team

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Q: Questionhow long does it run

Asked 8 years ago by Julie.

• A:Answer Run time may vary depending upon the amount of usage between charging cycles.

  Answered 8 years ago by Shark Support Team

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