“How do I attach the white cleaning pad? It is the one with 2 strips of velcro that don't seem to attach to anything? HELP I am losing my mind with how to get that pad to work.”
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Hello jen, We are sorry to hear that you are experiencing difficulty with your Shark® Professional Electronic Steam Pocket® Mop. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team
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