Questions & Answers

Q: QuestionHow long is the Better Aging Treatment?

• A:Answer The Better Aging Treatment is a 6-minute treatment that uses red and infrared LEDs to minimize fine lines and firm sagging skin.

Q: QuestionIs the Shark CryoGlow FDA-cleared?

• A:Answer Yes, the Shark CryoGlow was developed with dermatologists, is backed by clinical testing, and is FDA-cleared.

Q: QuestionWhat is the Shark CryoGlow?

• A:Answer The Shark CryoGlow is a MedSpa-inspired under-eye cooling, anti-aging, and acne-clearing mask that provides clinically tested results.

Q: QuestionHow does the Shark CryoGlow help with acne?

• A:Answer The Skin Clearing Treatment uses blue, infrared, and red LEDs to reduce acne and redness for a more even complexion.

Q: QuestionHow is the Shark CryoGlow powered?

• A:Answer The Shark CryoGlow is powered by a rechargeable lithium-ion battery.

Q: QuestionHow many LED lights does it have? I know the Thera Mask has about 638 LED LIGHTs. What about this one?

Asked 6 months ago by izz.

• A:Answer This mask has 160 tri-wick LEDs (480 light sources).

  Answered 6 months ago by SharkNinja Product Expert

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Q: QuestionWhat amount of nm's does this mask emit? (wavelengths)

Asked 6 months ago by J.

• A:Answer Blue (415nm), Red (630nm) and Infrared (830nm).

  Answered 6 months ago by SharkNinja Product Expert

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Q: QuestionDoes this mask increase melasma?

Asked 4 days ago by Kim.

• A:Answer Yes, the FW312 (Shark CryoGlow) mask is not recommended for use if you have melasma.

  Answered 4 days ago by SharkNinja Product Expert

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Q: QuestionAre the under eye pads removed for any of the treatments?

Asked 2 months ago by SJ.

• A:Answer It’s interchangeable. Extra pads are included in the box

  Answered 1 week ago by EdithaC

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Q: QuestionIs this safe for people with eye issues

Asked 2 months ago by Anonymous.

• A:Answer Yes. I keep my eyes closed and relax. Plus, the infrared light does not cover the eye lids. Very safe. Incredible facial machine

  Answered 2 months ago by GreatVerified Purchase

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Q: QuestionWill this fit a man's face

Asked 3 months ago by Bart.

• A:Answer Yes it will

  Answered 1 month ago by HannahVerified Purchase

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Q: QuestionWhat about bags under the eyes

Asked 4 months ago by Trice.

• A:Answer The combination of InstaChill Technology along with the Chill Pads under the mask effectively tackles puffiness and improves the appearance of under-eye bags.

  Answered 4 months ago by SharkNinja Product Expert

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Q: QuestionIs the mask effective for the neck?

Asked 4 months ago by Bia.

• A:Answer The shape of the mask makes it impossible to use on the neck.

  Answered 1 week ago by EdithaC

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Q: QuestionDoes it have to be cleaned after every day use? If yes what is the best way to clean it ?

Asked 6 months ago by agarcia7.

• A:Answer Manual instructs to wash and dry face before use. So I have conveniently worked into my morning schedule. Once face is clean and after your 8 min treatment which by the way the mask sits in front of your face about 1 inch, the only part that actually touches is the cooling part which sits on your cheekbones. When treatment is complete you wipe down with a damp cloth.

  Answered 4 months ago by ChristinaMVerified Purchase

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Q: QuestionDoes it work on any particular type of skin? Can it darken skin? Does it remove pigmentation?

Asked 7 months ago by Amy.

• A:Answer The Cryoglow™ mask was developed and tested on all skin types and colors. Blue & Infrared and Red LED reduce redness for a more even and clear complexion**. Also, this product isn't intended to diagnose, cure, or prevent any disease. We suggest you consult with your medical professional for further guidance related to any condition requiring medical attention.

  Answered 6 months ago by SharkNinja Product Expert

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Q: QuestionCould this potentially cause damage to the eyes or skin?

Asked 7 months ago by Anonymous.

• A:Answer No, the intensity of the LEDs is safe for the eyes and skin (tested to recognized safety standards and compliant with such requirements). The Shark CryoGlow mask also includes auto-dim and eye shielding features for user comfort.

  Answered 7 months ago by SharkNinja Product Expert

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Q: QuestionWhen will this be available?

Asked 8 months ago by Sd.

Q: QuestionDoes this only treat under eyes? Or is this also a red light therapy mask for the entire face?

Asked 8 months ago by Steph.

• A:Answer The Cryglow helps soothe and visibly tighten under-eyes, reduce acne & breakouts and improve fine lines and firm skin.

  Answered 8 months ago by SharkNinja Product Expert

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Q: QuestionIs it FSA eligible?

Asked 9 months ago by ChelseaG.

• A:Answer Yes

  Answered 1 week ago by EdithaC

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