Questions & Answers

Q: QuestionHow long is the Better Aging Treatment?

• A:Answer The Better Aging Treatment is a 6-minute treatment that uses red and infrared LEDs to minimize fine lines and firm sagging skin.

Q: QuestionIs the Shark CryoGlow FDA-cleared?

• A:Answer Yes, the Shark CryoGlow was developed with dermatologists, is backed by clinical testing, and is FDA-cleared.

Q: QuestionWhat is the Shark CryoGlow?

• A:Answer The Shark CryoGlow is a MedSpa-inspired under-eye cooling, anti-aging, and acne-clearing mask that provides clinically tested results.

Q: QuestionHow does the Shark CryoGlow help with acne?

• A:Answer The Skin Clearing Treatment uses blue, infrared, and red LEDs to reduce acne and redness for a more even complexion.

Q: QuestionHow is the Shark CryoGlow powered?

• A:Answer The Shark CryoGlow is powered by a rechargeable lithium-ion battery.

Q: QuestionDoes this face mask have cooling technology?

• A:Answer Yes, this face mask has InstaChill Cold Technology.

Q: QuestionIs the LED face mask cleared by the FDA?

• A:Answer Yes, the LED face mask is FDA cleared.

Q: QuestionDoes the face mask use LED technology?

• A:Answer Yes, the face mask uses iQLED Technology.

Q: QuestionAre the results of using the face mask clinically tested?

• A:Answer Yes, the results of using the face mask are clinically tested.

Q: QuestionCan this face mask help with acne?

• A:Answer Yes, this face mask can help with acne clearing.

Q: QuestionDoes this face mask have different treatment options?

• A:Answer Yes, this face mask comes complete with 4 unique treatments.

Q: QuestionWhat is included with the CryoGlow LED mask?

• A:Answer The CryoGlow LED mask includes clip-on chill pads, a remote, a USB-C charging cable, a wall charger, and an LED storage bag.

Q: QuestionHow many LED lights does it have? I know the Thera Mask has about 638 LED LIGHTs. What about this one?

Asked 7 months ago by izz.

• A:Answer This mask has 160 tri-wick LEDs (480 light sources).

  Answered 7 months ago by SharkNinja Product Expert

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Q: QuestionWhat amount of nm's does this mask emit? (wavelengths)

Asked 7 months ago by J.

• A:Answer Blue (415nm), Red (630nm) and Infrared (830nm).

  Answered 7 months ago by SharkNinja Product Expert

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Q: QuestionDoes this mask increase melasma?

Asked 1 week ago by Kim.

• A:Answer Yes, the FW312 (Shark CryoGlow) mask is not recommended for use if you have melasma.

  Answered 1 week ago by SharkNinja Product Expert

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Q: QuestionAre the under eye pads removed for any of the treatments?

Asked 2 months ago by SJ.

• A:Answer It’s interchangeable. Extra pads are included in the box

  Answered 2 weeks ago by EdithaC

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Q: QuestionIs this safe for people with eye issues

Asked 2 months ago by Anonymous.

• A:Answer Yes. I keep my eyes closed and relax. Plus, the infrared light does not cover the eye lids. Very safe. Incredible facial machine

  Answered 2 months ago by GreatVerified Purchase

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Q: QuestionWill this fit a man's face

Asked 3 months ago by Bart.

• A:Answer Yes it will

  Answered 1 month ago by HannahVerified Purchase

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Q: QuestionWhat about bags under the eyes

Asked 4 months ago by Trice.

• A:Answer The combination of InstaChill Technology along with the Chill Pads under the mask effectively tackles puffiness and improves the appearance of under-eye bags.

  Answered 4 months ago by SharkNinja Product Expert

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