Questions & Answers

Name: Shark - CryoGlow Under- Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Lilac
Brand: Shark
SKU: 6643881
Price: 349.99 USD
Availability: InStock
Rating: 4.7 (241 reviews)

Shark - CryoGlow Under- Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Lilac

Model:: FW312PL; |
SKU:: 6643881

User rating, 4.7 out of 5 stars with 241 reviews.

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QuestionHow many led lights does it have
Asked 4 months ago by Dan.
- Answer Great question! The CryoGlow LED Face Mask features 160 tri‑wick LEDs, which equals 480 total light sources. Each LED emits three wavelengths; red, blue, and infrared, at the same time, ensuring even, full‑face coverage during every treatment.
  Answered 4 months ago by SharkNinja Product Expert
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QuestionWill the mask eliminate age spots?
Asked 5 months ago by Anonymous.
- Answer Yes, we recommend using Better Aging mode on the CryoGlow to help improve fine lines and wrinkles.
  Answered 5 months ago by SharkNinja Product Expert
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QuestionCan this be used on the neck to tighten the skin?
Asked 7 months ago by Typ35wordsat1nce.
- Answer No, it does not cover your neck.
  Answered 6 months ago by user622270
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QuestionDoes this mask increase melasma?
Asked 10 months ago by Kim.
- Answer Yes, the FW312 (Shark CryoGlow) mask is not recommended for use if you have melasma.
  Answered 10 months ago by SharkNinja Product Expert
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QuestionAre the under eye pads removed for any of the treatments?
Asked 1 year ago by SJ.
- Answer It’s interchangeable. Extra pads are included in the box
  Answered 10 months ago by EdithaC
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QuestionIs this safe for people with eye issues
Asked 1 year ago by Anonymous.
- Answer Yes. I keep my eyes closed and relax. Plus, the infrared light does not cover the eye lids. Very safe. Incredible facial machine
  Answered 1 year ago by Great
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QuestionWill this fit a man's face
Asked 1 year ago by Bart.
- Answer Yes it will
  Answered 11 months ago by Hannah
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QuestionWhat about bags under the eyes
Asked 1 year ago by Trice.
- Answer The combination of InstaChill Technology along with the Chill Pads under the mask effectively tackles puffiness and improves the appearance of under-eye bags.
  Answered 1 year ago by SharkNinja Product Expert
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QuestionIs the mask effective for the neck?
Asked 1 year ago by Bia.
- Answer The shape of the mask makes it impossible to use on the neck.
  Answered 10 months ago by EdithaC
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QuestionDoes it have to be cleaned after every day use? If yes what is the best way to clean it ?
Asked 1 year ago by agarcia7.
- Answer Manual instructs to wash and dry face before use. So I have conveniently worked into my morning schedule. Once face is clean and after your 8 min treatment which by the way the mask sits in front of your face about 1 inch, the only part that actually touches is the cooling part which sits on your cheekbones. When treatment is complete you wipe down with a damp cloth.
  Answered 1 year ago by ChristinaM
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QuestionDoes it work on any particular type of skin? Can it darken skin? Does it remove pigmentation?
Asked 1 year ago by Amy.
- Answer The Cryoglow™ mask was developed and tested on all skin types and colors. Blue & Infrared and Red LED reduce redness for a more even and clear complexion**. Also, this product isn't intended to diagnose, cure, or prevent any disease. We suggest you consult with your medical professional for further guidance related to any condition requiring medical attention.
  Answered 1 year ago by SharkNinja Product Expert
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QuestionCould this potentially cause damage to the eyes or skin?
Asked 1 year ago by Anonymous.
- Answer No, the intensity of the LEDs is safe for the eyes and skin (tested to recognized safety standards and compliant with such requirements). The Shark CryoGlow mask also includes auto-dim and eye shielding features for user comfort.
  Answered 1 year ago by SharkNinja Product Expert
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QuestionWhen will this be available?
Asked 1 year ago by Sd.
- Answer Now
  Answered 4 months ago by TravisA
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QuestionDoes this only treat under eyes? Or is this also a red light therapy mask for the entire face?
Asked 1 year ago by Steph.
- Answer The Cryglow helps soothe and visibly tighten under-eyes, reduce acne & breakouts and improve fine lines and firm skin.
  Answered 1 year ago by SharkNinja Product Expert
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QuestionIs it FSA eligible?
Asked 1 year ago by ChelseaG.
- Answer Yes
  Answered 10 months ago by EdithaC
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QuestionDoes the face mask help reduce or remove under eye darkness?
Asked 9 months ago by Fairlady.
- Answer No, but the cooling helps with puffiness.
  Answered 6 months ago by user622270
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QuestionWhat are the interior dimensions, particularly across the cheekbones…so, from the side of the face at the cheekbone to the other side of the face. I have wide cheekbones and am concerned it won’t fit comfortably since it’s rigid. Thanks for your help!
Asked 1 year ago by JAMNC.
- Answer Our goal was to design a mask that fits all face shapes, which is why we included clip-on chill pads as an accessory in the box. If the built-in pads don't fit properly, attach the clip-ons for a better fit. The under-eye cooling feature works well with or without the clip-on pads.
  Answered 1 year ago by SharkNinja Product Expert
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QuestionIs this hsa fsa eligible?
Asked 1 year ago by FloraC.
- Answer it can be, but your doctor has to give you a letter of medical necessity and your health insurance provider has to approve it.
  Answered 1 month ago by Anonymous
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Showing 21-38 of 38 questions

Questions & Answers

Shark - CryoGlow Under- Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Lilac

Q: QuestionHow many led lights does it have

Q: QuestionWill the mask eliminate age spots?

Q: QuestionCan this be used on the neck to tighten the skin?

Q: QuestionDoes this mask increase melasma?

Q: QuestionAre the under eye pads removed for any of the treatments?

Q: QuestionIs this safe for people with eye issues

Q: QuestionWill this fit a man's face

Q: QuestionWhat about bags under the eyes

Q: QuestionIs the mask effective for the neck?

Q: QuestionDoes it have to be cleaned after every day use? If yes what is the best way to clean it ?

Q: QuestionDoes it work on any particular type of skin? Can it darken skin? Does it remove pigmentation?

Q: QuestionCould this potentially cause damage to the eyes or skin?

Q: QuestionWhen will this be available?

Q: QuestionDoes this only treat under eyes? Or is this also a red light therapy mask for the entire face?

Q: QuestionIs it FSA eligible?

Q: QuestionDoes the face mask help reduce or remove under eye darkness?

Q: QuestionWhat are the interior dimensions, particularly across the cheekbones…so, from the side of the face at the cheekbone to the other side of the face. I have wide cheekbones and am concerned it won’t fit comfortably since it’s rigid. Thanks for your help!

Q: QuestionIs this hsa fsa eligible?

Best-selling LED Face Masks

QuestionHow many led lights does it have

QuestionWill the mask eliminate age spots?

QuestionCan this be used on the neck to tighten the skin?

QuestionDoes this mask increase melasma?

QuestionAre the under eye pads removed for any of the treatments?

QuestionIs this safe for people with eye issues

QuestionWill this fit a man's face

QuestionWhat about bags under the eyes

QuestionIs the mask effective for the neck?

QuestionDoes it have to be cleaned after every day use? If yes what is the best way to clean it ?

QuestionDoes it work on any particular type of skin? Can it darken skin? Does it remove pigmentation?

QuestionCould this potentially cause damage to the eyes or skin?

QuestionWhen will this be available?

QuestionDoes this only treat under eyes? Or is this also a red light therapy mask for the entire face?

QuestionIs it FSA eligible?

QuestionDoes the face mask help reduce or remove under eye darkness?

QuestionWhat are the interior dimensions, particularly across the cheekbones…so, from the side of the face at the cheekbone to the other side of the face. I have wide cheekbones and am concerned it won’t fit comfortably since it’s rigid. Thanks for your help!

QuestionIs this hsa fsa eligible?