A:AnswerWe're sorry to hear you're having trouble with your Shark. We’d like to do some troubleshooting steps with you in order to best resolve your issue. The troubleshooting can be completed by phone at 1-855-427-5125. Please have your Shark on hand at the time of your call. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
A:AnswerWe would like to let you know that this unit is not compatible with the self emptying charging base that comes with the Shark Cordless Detect Pro Auto-Empty System