“I have a Shark Robot cleaner. It makes a loud grinding noise on carpet floors but not on hardwood floors. I have cleaned caster wheel and replace brush, still making the noise. Help?”

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• We are sorry to hear that you are experiencing a difficulty with your Shark® robot. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

  Answered by Shark Support Team 6 years ago

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