“Our new shark ion was working and charging ok for the last week since we bought it, now it’s on it’s dock and won’t charge. I can get it to chime when I use the app to start it but then the indicator lights go dark. What’s wrong, it’s only a week old.”

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• Try cleaning it and remove any hair entangled in the brush roll or wheels

  Answered by Sonal 6 years ago

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• Hello Como, We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team

  Answered by Shark Support Team 7 years ago

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