“My robot is not working right all the sudden. It will run fine for about 5 mins then stops it give the alert sound like it is stuck even though it is not and stops running. The clean light flashes. I've taken every thing apart and cleaned it. Help!!!”
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Same with mine, called Shark, they were very nice, walked me through multiple steps to clean all the sensors and now seems to be working fine. Had dog hair stuck under main front wheel blocking sensors. There are 3 sensors located under the small front wheel. Also be careful when taking apart front wheel not to loose the little clear washer on the wheel rod. Instructed me to call back if issue not resolved but so far so good. : )
Sorry, there was a problem. Please try again later.I had this issue and I fixed it! My vacuum would just stop, give his little error message, and the DOCK and SPOT lights would just blink and I would have to go and press clean again. All i could find online were people saying to clean out the main brush, but we had cleaned it multiple times and it never fixed. Until we took the little piece off the end of the brush (accidentally) and there was a huge wad of fur around the pin! We cleaned all the hair out of that little spot and we haven't had a problem since
Sorry, there was a problem. Please try again later.My robot would work for a few minutes get stuck and then the max button would flash. My bumper on the front of the machine was sticky. You can remove the bumper with a T10 torx bit. Also the wheel casing will come off, I used a small toy flat head screw driver and found a leaf. (remove screws and lightly pry open)
Sorry, there was a problem. Please try again later.Hello Nancy3227, We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are avilable Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thanks, The Customer Support Team
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