“Is anyone else getting the error message #2? There is nothing under the vacuum stopping it from moving.”

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• We are sorry to hear that you are having this issue with your Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  Answered by Shark Support Team 4 years ago

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