Questions & Answers

Q: QuestionMy intention was to purchase the S3901 steam mop but then I saw the delivery was March 22. Why is the lead time so long?

Asked 9 years ago by Les.

• A:Answer Les, For more information on ETA delivery dates, please kindly contact the Customer Service team directly at BestBuy. They can be reached at 1-888-237-8289 . Best Regards, Customer Support team

  Answered 9 years ago by Shark Support Team

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Q: QuestionI just received this model, but the carpet glider is missing. How do I get the carpet glider?

Asked 9 years ago by Sandy.

• A:Answer Sandy, Blondie, For more information on missing items and availability, please kindly contact BestBuy's Customer Support Team at 1-888-237-8289. Best Regards, Customer Support team

  Answered 9 years ago by Shark Support Team

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Q: QuestionWhat accessories come with this? Where do I buy extra pads?

Asked 9 years ago by CarolM.

• A:Answer Hi CarolM, The Shark Lift-Away Professional Steam Pocket Mop (model# S3901) comes with a rectangle Steam Pocket, flat scrubber mini-shag bonnet, quick-release cleaning head, carpet glider, Direct steam nozzle, flat scrubber tool, accessory hose. You can purchase extra pads by calling the company directly, you will find their phone number on the back page of your manual. Hope this helps! Thanks! Kind Regards, Customer Service Team

  Answered 9 years ago by Shark Support Team

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Q: QuestionHowe hot does the steam mop get

Asked 9 years ago by Mirror.

Q: QuestionCan you use the steam on carpet and furniture? How?

Asked 9 years ago by Mimi.

• A:Answer Hi Mimi, That is a good question indeed. This Shark Lift-Away Professional Steam Pocket Mop (model#S3901) is not intended to be used on any furniture. In regards to the carpet, this unit can be used to groom and freshen your carpet and area rugs by using the carpet glider with the all-purpose head by lightly applying steam to the carpet or rug fibers. Hope this information was useful. Thanks Best regards, Customer Service Team

  Answered 9 years ago by Shark Support Team

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Q: QuestionDoes this mop suck up the water and cleaner it dispenses? If not is there one that does?

Asked 9 years ago by Chicaronie.

• A:Answer You don't need to suck up anything. The water is steam and basically evaporates.

  Answered 9 years ago by Lucas

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Q: QuestionDoes this steam mop include a garment steamer?

Asked 9 years ago by Coco.

• A:Answer Yes. To my surprise this item does include a garment steamer. I was unaware of this when I ordered it and was very happy when I opened the box and realized you can steam iron your clothes with it . Haven't tried out the garment steamer yet, but hope to do so soon.

  Answered 9 years ago by Ref1Verified Purchase

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Q: QuestionCan you stem Clean corduroy

Asked 9 years ago by LYNNIE.

• A:Answer Hello LYNNIE, Yes, indeed you can steam fabrics such as corduroy with The Shark - Lift-Away Professional Steam Pocket Mop model# S3901. Kind regards, Customer Care Team

  Answered 9 years ago by Shark Support Team

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Q: QuestionDoes it use tap water or distilled water?

Asked 9 years ago by Anonymous.

• A:Answer Distilled

  Answered 9 years ago by ABC123

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Q: QuestionWould this damage Vinyl floors?

Asked 9 years ago by Liz.

• A:Answer Nope. It's steam and hot so obviously you don't want to leave it running on a crease where there is glue or anything. I use it all the time in the bathroom and it works great.

  Answered 9 years ago by JM87Verified Purchase

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Q: QuestionWhat ACCESORIES come with this Pro steam mop? What is the cord length? What is the manufacturer warranty? And what is the extended warranty and how much does this one cost? What does this extended insurance covers? What is the Memorial Weekend price?

Asked 9 years ago by Mishka.

Q: QuestionI want to buy this to kill the bed bug and dust mite in t he carpet. Is it hot enough (over 100 degree)??

Asked 9 years ago by Christina.

• A:Answer Christina, The Shark - Lift-Away Professional Steam Pocket Mop heats up to steam capacity which is designed to meet all you cleaning needs. Caution should be taken as the unit reached extremely high levels of heat. Best Regards, Customer Support Team

  Answered 9 years ago by Shark Support Team

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