“I bought this item for Christmas. During setup, the system indicates that if I have a 5 GHz internet connection, it cannot connect. Which vacuum can communicate with my home Wi-Fi?”

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  Answered by IftikarA 3 days ago

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• I understand how frustrating that can be when you’re excited to set up your new vacuum and run into Wi-Fi issues. The RV2310AE only works with a 2.4 GHz network, so if your router is currently on 5 GHz, it won’t connect. The best next step is to give our support team a call at 1-800-668-9600, available Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET (ROBOT). They’ll walk you through enabling 2.4 GHz or discuss other options.

  Answered by SharkNinja Product Expert 2 months ago

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