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I would first check the bottom of the rollers to c if there is stuff around them. Maybe wash the filter sponges out to see if they picked up too much dirt & let them air dry. Hope it solves the problem.
Sorry, there was a problem. Please try again later.Make sure that everything is cleaned, clear, and that any regular maintenance is performed (cleaning out brushes, rinsing or replacing filters, etc.). If it is still having issues, maybe try to contact Shark. This item has a 5 year limited warranty through Shark (https://www.sharkclean.com/warranty/).
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