“I used the pet power brush that came with the ZU782 model to vacuum the stairs now it is stuck on the wand and won't come off. The brush also stopped spinning. How can I get it off? The vacuum is new, has only been used 3 times.”

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• We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  Answered by Shark Support Team 4 years ago

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