“I can't get the wheel to turn....it sucks up great but the wheels stopped turning and I don't see anything caught up in it.”
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You might need to pop the plate open and see if there’s anything in there. Is the light green or red? If it’s red then that means the brushes aren’t spinning and something is in fact hindering it from operating correctly. If the lights green, you might wanna contact shark themselves or warranty it out
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