“The pet multi-tool does not seem to sit correctly on its Accessory Post. The canister gets in the way. Am I missing something?”

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• You have to line up the little peg that's on the bottom of the post, with the hole on the bottom of the tool. Then just twist the head of the pet tool, so it fits nicely along side the canister!

  Answered by vacuumlady 7 years ago

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• Mike, We regret to learn that you're having trouble with your unit. Please kindly contact a product specialist to go through some trouble shooting. They can be reached at 1-800-798-7398. Best Regards Customer Support Team

  Answered by Shark Support Team 8 years ago

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