Unable to separate lift away from base when pushing red button that says lift away Nothing moves. null

Question

jb27 · Accepted Answer

Hi Lynne,
this may sound basic, but I made this mistake. The unit won't lift off if the cord is wound up around both brackets... the way you're supposed to wind the cord after you're finished vacuuming. Also, I put my foot on the base as I lift up from both the handle and the top of the canister. It should come off that way. Good luck.

Shark Support Team · Answer

Hello LYNNE,

We are sorry to hear that you are experiencing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

Bill · Answer

Unwrap the power cord

“Unable to separate lift away from base when pushing red button that says lift away Nothing moves.”

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