“I just bought this unit and when I turn the dial to heat the panel and the remote do not turn red. It stays on blue and no heat.”
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Hi Jane, we’re truly sorry to hear that your new unit isn’t heating. To ensure you receive the best troubleshooting support and the right next steps, we kindly ask that you contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’ll do everything we can to make this right.
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