“I bought a X SHARP LC-43LB481U 43" FHD (1080P) on 12/03/2017. When turned off, the TV stays on. No picture, the screen projects light. I've tried adjusting the backlight feature but this hasn't solved the issue.”

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• HI BARB! I KNOW EXACTLY WHAT YOU ARE GOING THROUGH AS I AM NOT ELECTRONICALLY OR COMPUTER KNOWLEDGEABLE. WHAT I WOULD DO IS LOOK IN YOUR MANUEL, GET THE NUMBER FOR SHARP AND CALL THEIR TECH TEAM. THEY CAN PROBABLY WALK YOU THROUGH THE PROCESS TO SOLVE THE PROBLEM.

  Answered by Katlyn 7 years ago

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• Hello, please accept our sincerest apologies for the inconvenience. Please contact us at 855-544-2030 for further assistance.

  Answered by Sharp Advisor 7 years ago

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